People make change, so we develop people!
We fundamentally believe that successful business transformation is driven by people!
We tell our clients, ‘True transformation emerges when each employee makes the necessary changes within themselves; collectively, these individuals will reshape the entire organization.’
Change is no longer a standalone event or linear project; modern transformation has evolved into an ongoing process of human capital and leadership development.
Our goal is to equip employees with the skills, and more importantly, the mindsets to adjust their behaviors, driving positive transformation outcomes.
Fort Point prioritizes employee learning and development to empower your organizations’ front-line teams build the resilience and adaptability they need to navigate disruption and change.
Simply put, we help team members thrive amid constant change instead of feeling overwhelmed by it.
Our Difference
We are learning and development specialists, NOT consultants! We collaborate with your internal teams, combining their unique organizational knowledge with our change enablement expertise. This approach transfers practical change capabilities to your people, strengthening ownership and empowering leaders.
Transformation’s exponential value comes from revenue growth and stronger customer loyalty. (McKinsey) We therefore believe customers should become central to every change initiative, with customer impact guiding implementation decisions.
We focus exclusively on change and transformation; we are NOT generalists! Change specialization allows us to concentrate our expertise on supporting organizations in strengthening the capabilities required to navigate disruption and effectively implement transformation.
Speaking (Thriving in Change)
An interactive speaking session focused on how individuals experience, process, and navigate change and disruption within the workplace.
This session is ideal for lunch & learn events or internal team meetings, emphasizing change enablement using an interactive approach. (30-60 mins in length)
Kick-Offs / Onboarding (Reframing Change)
Using a fun activity, followed by an interactive discussion, this session is designed to equip employees with the essential tools and techniques to reframe disruption and change. The focus is to help participants recognize their own resistance to change and how adapt their mindset toward positivity.
This session is ideal for annual kick-off meetings or part of the larger organizational onboarding process. (1-2hrs in length)
Front-Line Managers (Managing Resistance)
This interactive training session explores how employees typically resist change and how leaders can effectively manage staff resistance. Utilizing an experiential approach, managers learn to address individual staff perceptions of the change and guide their teams toward positive adoption of the required changes.
This training is ideal for front-line training aimed at first and second-line managers whose teams are impacted by change. (full-day or 2 half-day sessions)
Front-Line Staff (Building Resilience – 2027 Launch)
This self-paced, online training helps employees navigate their individual change process. By illustrating effective strategies for overcoming resistance, we can emphasize the importance of positive resilience during any change initiative.
This session is designed for front-line employees who are facing change overload or are affected by an important change initiative. (<1hr duration, self-paced and online)
Knowledge Transfer
Based on the Changing Lightbulb Research Project (CLRP), this program is designed to teach internal change leaders the key elements of customer-facing transformation. We facilitate a front-line, customer focused change enablement approach that your teams can adopt when planning and implementing their own change initiatives.
This collaborative session is ideal for change teams tasked with effectively implementing customer-facing change for their organization.
Customer Impact & Organizational Preparedness
We facilitate workshops designed to help change leaders and teams assess the impact and readiness of their change initiative. These sessions provide crucial insights necessary for shaping effective implementation plans for any business transformation.
This offering is particularly well-suited for teams responsible for implementing organizational change or business transformations where clarity, alignment, and practical planning are essential.
Team Design & Governance (2027 Launch)
Building the right team is essential for successful business transformation and change enablement. Champions, influencers, network hubs, and reporting processes all shape how a change initiative is implemented. By working collaboratively with internal change leaders, we co-develop the team structure, identify key personnel, enhance capabilities, foster relationships, and establish governance necessary for effective change initiatives.
This approach is ideal for change sponsors and leaders during the early phases of project or program development process.
Executive Walk-About
A focused, high-level conversation designed to surface critical considerations before formal planning begins, making it ideal for executive sponsors seeking an independent, outsider perspective to validate assumptions, identify risks, and strengthen front-line training readiness ahead of a potentially high-stakes implementation.
Skip Level Meetings
A positive, conversational “coffee chat” session designed to uncover opportunities to strengthen any business transformation initiative. This confidential process creates space for open, trusting dialogue with impacted staff and key stakeholders. It helps leaders gain insight into real ideas and opportunities to enhance their change initiative.
Ideal for change leaders seeking an independent perspective to explore opportunities during the transformation process.
Coaching (Support Front-Line Leaders)
Confidential coaching sessions designed to support leaders facing staff resistance and require an independent thought partner to address challenges. Ideally suited for front-line managers during change implementation.
9x360° Review (2027 Launch)
Implementing change is challenging, and even the most well-designed business transformation plans can struggle to meet their objectives. Fort Point provides a structured review process that uncovers opportunities for improvement and adaptation during the change enablement phase.
This approach is ideal for executive sponsors seeking independent, unfiltered insights to guide new methods and enhance outcomes within current initiative implementations.
Gregory (Greg) McGovern
Greg has nearly three decades of experience leading growth-focused business transformation and organizational change initiatives across the technology, public sector, media, telecommunications, healthcare, and retail sectors.
His collaborative leadership style helps executives clarify misalignment, build consensus across diverse stakeholder groups, and effectively translate strategic ideas into operational objectives.
He is known for combining entrepreneurial creativity with big-company discipline, having built companies from the ground up, revitalized underperforming business units, and led complex, multi-stakeholder transformations. Some of his innovation and transformation examples include:
- Smart Commute (Metrolinx): Shifted a government‑run program into a corporate‑designed model emphasizing transparency, efficiency, and measurable results.
- Dynamic Transit (Milton Transit): Led the transition from fixed‑route to real‑time demand‑responsive transit (covered by CBC, CityTV, Global, The Star, and The Metro) to address first/last mile challenges.
- Business Unit Turnaround (Staples): Improved performance from a ~$525K/month loss to near break‑even within 22 months through enhanced managed services offering.
- Personalized Radio (Recast Media): Developed and launched a fully personalized radio service designed to recapture customer decline and enhance overall CPM rates.
- e-Prescription (ZoomMed): Launched Quebec-based e-prescription tool to Ontario doctors, overcoming traditional paper-based approaches to fully electronic script writing and processing.
- Micro-Payments (Bell/Dexit): Developed and implemented a 'cluster-based' strategy to increase customer usage and reduce retailer cost management ahead of IPO.
- eBusiness Strategy (IBM): Co-developed the 2003–07 Hardware Strategy to the Executive Committee (Top 35), which reinforced the need to shift away from HW toward a high-value software and services model.
- Data Warehouse (Abitibi): Analyzed and proposed the first-ever data warehouse project for paper manufacture, using real-time data analysis to increase paper strength at a reduced operating cost.
Today, Greg leads Fort Point Management, a boutique learning and development firm dedicated to equipping leaders and teams with the skills, confidence, and mindsets required to implement customer‑facing change. His work combines facilitation, coaching, and front-line training to develop resistance‑management techniques that strengthen adoption and build long‑term capability within organizations.
Greg holds an MBA from Emory University’s Goizueta Business School (15th - Bloomberg BusinessWeek) and maintains a broad suite of professional certifications, including PMP (Project Management), ADKAR (Change Management), CICR (Conflict Resolution), Executive Coaching (ICF), Customer Experience (in progress), and CHRP (in progress). He has been recognized with multiple performance awards from IBM, Lotus, and Staples.
On a personal note, Greg has served on the Board of the Children’s Aid Society of Toronto and has led youth entrepreneurship programs through the Children’s Aid Foundation. Currently, he volunteers with the Guardian Network, part of Agriculture Wellness Ontario (AgWO), which supports the mental health and well-being of Ontario’s farming community.
Paul Papadopoulos
Paul is an award-nominated storyteller, educator, producer, and public speaker with over 30 years of experience captivating audiences across television, digital media, classrooms, and live events. As a former college professor and program coordinator in Film and Television Production, Paul has built his career on a guiding belief: powerful communication begins with intention, especially in the context of business transformation.
His extensive broadcast background includes producing, directing, writing, interviewing, and on-air hosting for national television, documentary projects, major sporting events, and branded content.
Through his company, The Story Architects, Paul now helps creators, entrepreneurs, and organizations discover stronger stories, communicate with confidence, and forge meaningful connections with their audiences during change enablement processes.
Known for his warmth, humor, energy, and conversational style, Paul makes complex ideas engaging, practical, and memorable. Whether leading a workshop, delivering a keynote, hosting an event, or speaking directly to the camera, he brings clarity, authenticity, and a lifetime of real-world storytelling experience to every room he enters, enhancing front-line training initiatives.
As an associate of Fort Point Management, Paul brings an engaging, compelling style to his work as a trainer and facilitator, helping clients build resilience in change and uncover the key elements of any transformation journey.
